Reference

Privacy Policy for Your Account

Live Dealer Lobby, Jewels of Prosperity and Basketball Betting create account, wallet and device records every time you sign in, so this Privacy Policy explains how we handle…

DANA record useOVO privacy checksGoPay wallet recordsQRIS scan referencesWIB support hours
sensasional777 Privacy Policy for Your Account
CONTACT ROUTES

Three Routes for Privacy Help

Privacy help should reach a person who can check the account record, not a public comment thread. Use live chat in the lobby from 09:00 to 23:00 WIB, the in-site email form, or WhatsApp from the Help menu after sign-in. We may ask for your account ID, registered phone, and a recent DANA, OVO, GoPay or QRIS reference so we can match the request without exposing wallet data. We never ask for your password in those channels.

Team online

Live chat

Send privacy questions through live chat between 09:00 and 23:00 WIB. Choose Help, then Privacy request, and we will ask for account ID plus a one-time code before discussing data.

WhatsApp from Help

Open Help after sign-in, tap WhatsApp, and send the privacy ticket number shown on screen. We answer status checks there, but sensitive account changes stay inside the secure lobby.

In-site email form

Use the in-site email form for longer requests, such as access copies or correction details. Attach no card images; we only need account ID, registered phone, and wallet reference when needed.

ACCOUNT CONTROLS

Six Controls Behind Your Data

Privacy controls work when your account stays current. Keep your phone number and email correct, then use Account > Privacy to check communication choices and Account > Security > Active sessions to…

Account setup

When you open an account, we collect the name, phone number, login name and password credential you submit. Keep those fields current so support can confirm privacy requests without extra wallet screenshots.

Wallet records

DANA, OVO, GoPay and QRIS references are stored as transaction records, not public profile data. We use them to match deposits, withdrawals, refunds and privacy queries tied to your account.

Cookie choices

Cookies keep your session active, remember language settings and help us detect repeated failed sign-ins. You can clear browser cookies, but you may need to sign in again and pass a security check.

Device sessions

Account > Security > Active sessions shows recent device activity. If a phone is lost or shared, remove that session, change your password, and contact live chat for a privacy check.

Retention window

We keep account and wallet records only for business, dispute and legal record needs. When a record is no longer needed, we delete it or reduce it so it no longer identifies you.

Change requests

Use Account > Privacy or the Help menu to ask for access, correction or a deletion check. We verify identity first, then confirm what can be changed where local law permits.

Common Privacy Policy Questions

Your privacy rights are easier to manage when the account record matches your current phone and wallet references. The answers below cover data access, correction, deletion checks, cookies, device sessions, payment references and contact routes. If a privacy request affects access to Live Dealer Lobby, Jewels of Prosperity or Basketball Betting records, we will explain the account step before we act.

We collect the details you enter during account setup, sign-in logs, device signals, wallet references from DANA, OVO, GoPay and QRIS, and support messages. We use them to run the account and answer privacy requests.

Yes. Open Account > Privacy, choose Data access, then confirm the one-time code sent to your registered phone. We prepare the account data we hold and explain any record we must keep.

Start with Account > Profile for basic edits. If the field is locked, contact live chat from 09:00 to 23:00 WIB and provide account ID plus a matching wallet reference.

You can ask for deletion through Account > Privacy or the Help menu. We verify identity, close active sessions, then delete or reduce records that are no longer needed where local law permits.

Payment references help us match wallet activity to the right account and investigate disputes without exposing your balance in public channels. We keep only the record needed for account, finance and legal checks.

Cookies keep you signed in, remember language choices and help detect repeated failed sign-ins. If you clear them from your browser, the lobby may ask you to sign in again and pass security checks.

Go to Account > Security > Active sessions, remove the device, change your password and contact live chat. We will check recent access logs and mark the privacy request on your account.